We use a combination of materials!

14K gold-filled jewelry is high-quality, durable jewelry made by bonding a thick layer of solid 14K gold to a core metal, usually brass. It offers the look and feel of solid gold at a more accessible price, with excellent resistance to tarnishing and wear—making it ideal for everyday use when properly cared for.
By legal standard, the gold layer must make up at least 5% (1/20) of the item’s total weight and be clearly labeled with its karat value, such as 14K gold-filled.

We also use a high-quality Sterling Silver for our silver bracelets.

All of our bracelets are strung on a high-quality, durable stretch cord designed for lasting wear.

To polish your gold-filled jewelry, avoid using clothing, towels or tissues to polish jewelry. Its abrasive qualities can scratch your jewelry. Instead, use a generic microfiber cloth to remove scuffing.

Regularly clean your jewelry using mild soap and water. Do not scrub!

While the products are more durable than plated products, they are still metal that can be scratched and dull over time. To keep them shiny, consider limiting wear to activities that won’t scratch the surface of the bracelet.

In very rare cases, for some people, gold-filled can tarnish. If this happens, please contact us and we can give direction on how you can attempt to clean your jewelry.We DO NOT replace tarnished jewelry.

Apply lotions, perfumes and makeup BEFORE putting on your bracelets. Avoiding long term exposure to chlorine is also recommended.

Sterling silver is considered stronger than solid silver but it is softer than gold filled metal, and can be prone to scratching if not treated with care.

Sterling Silver naturally tarnishes (turns brown or black). Exposure to chemicals found in pools, hot tubs and even the ocean can react to the silver causing it to tarnish more rapidly. The oxidation of silver jewelry is completely normal.

For that reason, we suggest you take off your jewelry before going into a pool/hot tub/ocean.

To polish your sterling silver jewelry, avoid using clothing, towels or tissues to polish jewelry. Its abrasive qualities can scratch your jewelry. Instead, use a generic microfiber cloth to remove scuffing.
Regularly clean your jewelry using mild soap and water. Do not scrub!

To deep clean your silver you can use silver cleaning products on the market but we DO NOT recommend soaking your stretchy bracelets as this can compromise the elastic interior.

All of our earrings are FINAL SALE.

Materials, sizes and specifications are listed on each product listing.

Returns are only available on bracelets & necklaces purchased within the last 21 days based on the following criteria:

1 - Unworn and unused merchandise with original tags still attached may be returned for store credit following the below protocol.

2 - Customer must contact Memento by Rosie Joan using the below form within ONE WEEK of receiving your products (Based on shipping time stamp date received).

3 - Items must be returned no later than 21 days from date of delivery to receive a store credit. 

PLEASE NOTE THAT DUE TO OUR BRACELETS BEING MADE TO ORDER, A SMALL RESTOCKING FEE MAY APPLY.

4 - All earrings and items purchased at an in person market are final sale and not eligible for return or exchange. No exceptions.

5 - Items purchased during a Final Sale are not eligible for return or exchange.

6 - Once the return has been shipped, please keep record of your tracking information. When the return item is received, it will be processed within 5-10 business days. Rosie Joan is not responsible for lost packages. ALL jewelry must be shipped in a bubble mailer.

7 - Once your return has been processed, you will then be sent an email containing a Rosie Joan E-Gift card code in the amount of the item returned not including any initial or return shipping charges. 

8 - Store credit will be issued for all returns.  We do not give refunds to the original form of payment. Store credits do not expire. 

*
*
*

Please contact support@rosiejoan.ca for additional information.

If you have ordered an incorrect size, you can mail your product back for a store credit following the above protocol and a new order in the correct size can be placed.

If it is sold out item, we can restring the product to the correct size for a fee.

Please email suppor@rosiejoan.ca for details

The inside of our bracelets is strung with a durable, latex-free cord. Over time, the elastic can break down and can break. If this happens, save your beads and contact us at support@rosiejoan.ca

We can re-string your beads for a fee. Shipping costs must be covered by the customer. Missing beads or damaged beads will incur an additional cost.

Please note that we can repair necklaces up to 90 days after purchase for a fee. Please contact support@rosiejoan.ca for further info.

**Specialized items outside of our Rosie Collection may not be able to be replaced or repaired, as we do not always have the replacement parts. Please contact support@rosiejoan.ca for additional information.**

If you receive a damaged piece, please reach out and let us know via email within 48 hours of receiving your package.

Memento by Rosie Joan is not responsible for damaged jewelry after this time.

Special Note:  The tarnishing nature of silver is a natural occurrence. The speed at which the metal oxidizes is dependant upon a multitude of factors. Please visit the Jewelry Care info listed above for details.

On very rare occasions, gold-filled jewelry can tarnish for some people. You can contact us for recommendations on methods to attempt to remove the tarnish.

Memento by Rosie Joan will NOT exchange any tarnished jewelry.

While we take great care in selecting our gemstones that are used in our products, these elements are natural occurring. This means that there is variation in colour, striations, imperfections and flaws that you would find in any naturally occurring element. Please take great care with these pieces as they can chip or break.

As mentioned above, please notify us within 48 hours if there is anything abnormal with your gemstone item.

If you have any questions, please direct them to support@rosiejoan.ca.

Please view our detailed shipping page for all shipping info.

Memento by Rosie Joan is not responsible for lost or stolen orders showing confirmed delivery. 

We are also not responsible for packages delivered to incorrect shipping addresses or not collected in time. Please make sure your address is correct at checkout.

In the unfortunate event that your package goes missing, we will try our best to help track it down. Please understand that once it leaves our hands it is now the responsibility of the Postal Service to get it to you safely.

Please make sure your address is correct when you check out. If a package is lost or stolen, it is the responsibility of the customer to request a missing package claim.