Canadian Shipping:

Due to the value of our items, shipping of all orders over $68 CAD includes tracking and insurance. 

If you selected "Regular Post shipping" and do not receive your package, it is advised to Canada post to wait for up to a month for delivery.

Shipping rates and delivery timelines are generated by Canada Post based on the customer's Postal code.

Our shipments are sent in batches week to week.

Order processing can take between 2-4 business days. (shipping times during high volume sales may be slightly longer.)

If orders are not picked up in time and returned to Rosie Joan, the customer is responsible for paying for additional incurred shipping costs.

DELAYS

Rosie Joan is not responsible for lost or stolen orders showing confirmed delivery. 

We are also not responsible for packages delivered to incorrect shipping addresses or not collected in time. Please make sure your address is correct at checkout.

In the unfortunate event that your package goes missing, we will try our best to help track it down. Please understand that once it leaves our hands it is now the responsibility of the Postal Service to get it to you safely.

Please make sure your address is correct when you check out. If a package is lost or stolen, it is the responsibility of the customer to request a missing package claim.